These Terms & Conditions constitute a legally binding agreement between you and aaq999 governing your access to and use of the aaq999 online gaming and sports betting platform. Please read this document carefully before registering an account or placing any wager.
Key Principles
The aaq999 Terms & Conditions address six core areas that govern every aspect of your relationship with the platform.
You must be at least 18 years of age and a resident of a jurisdiction where online gaming is not prohibited. Each person may hold only one aaq999 account. False registration details will result in account termination and forfeiture of any balance.
aaq999 supports bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and Visa/Mastercard. Minimum deposit is ৳200. All transactions are subject to KYC verification. Withdrawals may be delayed pending identity checks.
All bonuses and promotional offers are subject to specific wagering requirements detailed at the point of offer. aaq999 reserves the right to modify, suspend, or withdraw any promotion at any time. Bonus abuse, including multi-accounting, will result in account closure.
aaq999 is strictly an 18+ platform. We implement mandatory age verification at registration and periodically thereafter. Responsible gaming tools including deposit limits, self-exclusion, and cooling-off periods are available to all account holders at no charge.
Fraudulent activity, collusion, use of automated betting software, exploitation of technical errors, and any attempt to manipulate game outcomes are strictly prohibited. aaq999 reserves the right to suspend accounts under investigation without prior notice.
Your personal data is processed in accordance with the aaq999 Privacy Policy. We use 256-bit SSL encryption for all data in transit. We do not sell personal data to third parties. Account data may be retained as required for compliance and audit purposes.
Legal Agreement
In these Terms & Conditions, the following definitions apply unless the context requires otherwise:
To register and maintain an Account on aaq999, you must satisfy all of the following eligibility requirements at all times:
aaq999 does not provide services to persons located in jurisdictions where online gambling is explicitly prohibited by applicable law. It is your sole responsibility to determine whether your use of the Platform is lawful in your jurisdiction before registering an Account.
Registration on the aaq999 Platform is free of charge. Each individual is permitted to hold only one Account. The creation of multiple accounts by the same individual — whether under the same name, different names, or using different devices, IP addresses, or payment methods — constitutes a material breach of these Terms and will result in the permanent closure of all associated accounts and forfeiture of any balances therein.
At the time of registration, you are required to provide accurate, complete, and current personal information including your full legal name, date of birth, residential address, email address, and a valid mobile number registered in Bangladesh. You undertake to keep this information up to date. aaq999 shall not be liable for any loss arising from your failure to maintain current registration details.
You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not share your Account credentials with any third party, and you must notify aaq999 immediately at [email protected] if you become aware of any unauthorised access to or use of your Account. aaq999 will not be held liable for losses resulting from unauthorised access where you have failed to maintain adequate credential security.
aaq999 reserves the right to refuse registration to any applicant at its sole discretion, without being required to provide a reason for such refusal.
Deposits: aaq999 accepts deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The minimum deposit amount is ৳200. Deposits are credited to your Account balance in real time or within a period not exceeding 30 minutes, subject to the processing time of your chosen payment provider. aaq999 does not charge a fee for standard deposits, though your payment provider may apply their own transaction charges.
Withdrawals: The minimum withdrawal amount is ৳500. Withdrawal requests are subject to KYC verification. You may only withdraw funds to a payment method that you have previously used to make a deposit, or to a verified personal account in your own name. aaq999 will not process withdrawals to third-party accounts under any circumstances.
KYC Verification: Prior to processing any withdrawal, aaq999 may require you to submit documentary proof of identity, age, and residential address. Acceptable documents include a valid National ID Card (NID), passport, or driving licence for identity verification, and a utility bill, bank statement, or mobile financial service statement dated within 90 days for address verification. Failure to provide satisfactory documentation within the timeframe specified will result in the suspension of withdrawal processing until compliance is achieved.
Withdrawal Processing Times: Withdrawals to bKash, Nagad, and Rocket are typically processed within 24 hours of approval. Bank transfers may take between 1 and 5 business days depending on the receiving institution. aaq999 is not liable for delays attributable to third-party payment providers.
Currency: All transactions on the aaq999 Platform are denominated in Bangladeshi Taka (৳ / BDT). aaq999 does not accept or process transactions in foreign currencies.
aaq999 offers welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as the BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses and promotions are subject to the specific terms and wagering requirements communicated at the time the offer is presented. In the event of any conflict between a specific promotion's terms and these general Terms & Conditions, the specific promotion's terms shall prevail.
All sports betting markets offered on aaq999 — including cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers bilateral series), football, kabaddi, hockey, and other sports — are governed by the following general betting rules in addition to any sport-specific rules published on the Platform:
All casino games and slot games available on the aaq999 Platform are supplied by licensed, internationally audited game providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and Play'n GO. The Random Number Generators (RNGs) used in these games are independently certified to ensure fair and unpredictable outcomes on every game round.
aaq999 does not operate, programme, or control the outcome of any game provided by third-party studios. In the event of a dispute regarding a game outcome, the result recorded in the game provider's server log shall be the definitive and binding record. aaq999 shall facilitate any dispute escalation to the relevant game provider on your behalf but cannot override game provider results.
Published Return to Player (RTP) percentages for slot games are theoretical long-term averages calculated across millions of game rounds. Individual session results will vary significantly from the published RTP. aaq999 does not guarantee that any individual Player will achieve results consistent with the published RTP over any particular period of play.
Live casino games are subject to additional rules published within each game's interface by the relevant game provider. In live casino games, the decision of the live dealer and the game provider's monitoring system is final.
The following conduct is strictly prohibited on the aaq999 Platform. Engaging in any of the following activities constitutes a material breach of these Terms & Conditions and will result in immediate account suspension, permanent account closure, forfeiture of any balance, and where appropriate, referral to the relevant law enforcement authorities:
aaq999 reserves the right to suspend or permanently close any Account at any time and for any reason, including but not limited to a breach of these Terms & Conditions, suspicion of fraudulent activity, failure to complete KYC verification within a reasonable time, or at the request of the Account holder.
Where an Account is suspended for investigative purposes, aaq999 will endeavour to complete its investigation within 30 days of the date of suspension and will notify the Account holder of the outcome by email to the address registered on the Account. During an active investigation, all deposits, withdrawals, and wagering activity on the Account will be suspended.
Where aaq999 closes an Account due to a confirmed breach of these Terms, any Balance remaining on the Account — including both real-money funds and bonus funds — shall be forfeited in full. Where an Account is closed at the Player's own request and no breach has occurred, the remaining real-money Balance (net of any bonus funds subject to outstanding wagering requirements) will be returned to the Player via their most recently used verified payment method within 10 business days.
Players who wish to close their Account voluntarily should contact the support team at [email protected]. A Player who has self-excluded from the Platform may not re-register during the self-exclusion period; any attempt to do so will be treated as a breach of the self-exclusion agreement.
aaq999 is committed to promoting responsible gaming practices and to providing tools that support Players in maintaining control over their gambling activity. The following responsible gaming tools are available to all registered Account holders free of charge:
To activate any responsible gaming tool, Players should contact the 24/7 support team via the live chat facility on the Platform or by email at [email protected]. All responsible gaming requests will be actioned within 24 hours of receipt. The aaq999 Platform is strictly for adults aged 18 and above. Players must be 18 years or older to register, deposit, and wager on the Platform.
All content on the aaq999 Platform — including but not limited to the aaq999 brand name, logo, visual design, software, text, graphics, game interfaces, and data compilations — is the exclusive property of aaq999 or its licensed content providers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. You may not copy, reproduce, distribute, publicly display, modify, create derivative works from, or commercially exploit any content on the Platform without the prior written consent of aaq999.
The aaq999 name, logo, and associated marks are trade marks of aaq999. Nothing in these Terms grants you any right to use these marks without express prior written permission.
To the fullest extent permitted by applicable law, aaq999 excludes all liability for:
Nothing in these Terms limits aaq999's liability for death or personal injury caused by its own negligence, or for fraud or fraudulent misrepresentation, to the extent that such limitation is prohibited by applicable law.
Where aaq999's liability cannot be excluded, it is limited to the total amount deposited by you to your Account in the 30-day period immediately preceding the event giving rise to the claim.
aaq999 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, aaq999 will provide notice by posting the updated Terms on this page with a revised "Last Updated" date and, where practicable, by sending a notification to the email address registered on your Account.
Your continued use of the aaq999 Platform following the publication of updated Terms constitutes your acceptance of the revised Terms in their entirety. If you do not accept the revised Terms, you must immediately stop using the Platform and contact the support team to arrange closure of your Account.
It is your responsibility to review these Terms periodically to ensure you are aware of any changes. The version of the Terms published on this page at the time of any relevant event shall be the version that governs that event.
These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws applicable to the operation of the aaq999 Platform. The English language version of these Terms shall be the sole governing text; any translation provided for convenience shall have no legal force.
In the event of a dispute between you and aaq999 regarding any aspect of your Account, a transaction, a wager settlement, or the application of these Terms, you should first contact the aaq999 customer support team at [email protected] with full details of your complaint. aaq999 undertakes to acknowledge all formal complaints within 48 hours and to provide a substantive response within 14 calendar days of receipt.
If a dispute cannot be resolved through the internal complaints process, you may escalate the matter in writing to the aaq999 senior management team. aaq999 is committed to resolving all disputes fairly and in good faith. Both parties agree to use reasonable efforts to resolve any dispute through negotiation before resorting to formal legal proceedings.
These Terms constitute the entire agreement between you and aaq999 with respect to your use of the Platform and supersede all prior agreements, representations, and understandings between the parties on the same subject matter.
If you have any questions about these Terms & Conditions, our support team is available 24/7. You can also explore our FAQ page for quick answers, or head to the aaq999 Casino to start playing — 18+ only, please gamble responsibly.